Shop with confidence
Return & refund policy
We hope you love every Jazba purchase. If something is not right, this policy explains how we can help.
Return window
You may request a return within 7 days of delivery. Items must be unused, unworn and returned with their original packaging, labels and any included accessories.
Eligibility
- The item must be in its original condition.
- Proof of purchase and order details are required.
- For hygiene reasons, opened or used beauty care, fragrance, jewellery and hair accessories may not be eligible unless they arrived damaged or incorrect.
- Items marked final sale or personalised items are not eligible unless faulty.
Start a return
Email hello@jazba.shop within the return window with your order number, the item concerned and the reason for your request. Please wait for return instructions before sending anything back.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Bank or payment-provider processing times may vary. Original delivery charges and return shipping may be non-refundable unless the item was faulty, damaged or incorrect.